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Unlock new possibilities with the Onoff Business Public API

We’re thrilled to announce the launch of the Onoff Business Public API (V1), a powerful new tool designed to help you integrate your communication and employee data seamlessly with your existing internal systems.

This initial release focuses on Member and Phone Number Management, enabling powerful automation and synchronization workflows for users on the Max Plan.

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public api

Introducing AI Call Evaluation: The Future of Sales Coaching is Here!

← Blog Introducing AI Call Evaluation: The Future of Sales Coaching is Here! Stop guessing and start coaching with surgical precision. At Onoff Business, we know that better sales performance starts with better feedback. That’s why we’re thrilled to announce the launch of AI call evaluation and the companion Comparison feature—two powerful tools designed to bring unprecedented structure, objectivity, and actionable insight to your sales coaching process. Available now on the MAX plan, this new suite is set to transform how managers review calls, how salespeople grow, and how organizations achieve peak performance. 🧠 What is AI call evaluation? AI call evaluation gives sales managers and agents and teams a structured, objective way to analyze sales calls. Every call is automatically transcribed, evaluated, and scored across 10 proven sales performance parameters. It’s the end of subjective call reviews and the beginning of clear, data-driven growth. Why You’ll Love It: Benefit Impact for Your Team Objective Feedback Calls are scored against best-practice frameworks like SPIN, MEDDIC, Challenger, and Sandler. Actionable Insights Every score (1–5) comes with a written rationale, a confidence level, and an actionable coaching tip or positive reinforcement. Custom Weighting Managers can adjust the importance (weight) of each category—prioritizing compliance in banking or negotiation in SaaS. Time-Saving Automates performance reviews, reducing the heavy reliance on manual QA and freeing up manager time. The 10 Scoring Categories: Your calls will be assessed on every critical step of the sales process, including: Greeting and Rapport Building Needs Discovery Customer Qualification Value Proposition Delivery Highlighting Impact (SPIN) Objection Handling Negotiation Skills Call Control and Flow Closing and Next Steps Communication Skills 📈 Coming soon📈 Comparison Dashboard: Holistic Performance Visibility While AI call evaluation shines on individual calls, the Comparison feature aggregates these results to give you powerful, company-wide visibility. This is the ultimate benchmarking tool for leaders. Key Comparison Views: Company-Level Median: See how your organization is performing across all 10 selling skills. Identify company-wide weaknesses (e.g., poor Objection Handling) that need immediate training alignment. Salesperson Median: A simple, scannable table showing the median score for every salesperson across all 10 parameters and their overall General Score. Why the Median? We use medians instead of averages to reduce skew caused by outliers, ensuring a fairer comparison. Deep Dive: Every score in the comparison table is clickable, allowing managers to instantly investigate the underlying calls and find specific coaching examples. Who Can Use It? Sales Leaders & Agents: To benchmark team performance and inform 1-on-1 coaching. Executives: To gain objective visibility into overall sales effectiveness and organizational growth. Salespeople (on MAX Plan): To see how you measure up against team medians and understand the company benchmark in key selling skills. Next Steps: Start Coaching with Clarity Ready to transform your sales performance reviews from subjective guesses into objective, actionable data? MAX Plan users: Ensure Call Recording & Transcription is enabled for your team. Access the Comparison dashboards via the Statistics section. Encourage your team to get more calls evaluated for reliable, data-backed insights. Every great sales team grows through feedback — but only when it’s clear, fair, and actionable. With AI call evaluation, your managers can finally coach with confidence, and your salespeople can grow with purpose. The future of sales coaching is structured, objective, and seamlessly integrated into your Onoff Business platform. Log in and see the difference today! Want help with telephony for your business ? One of our experts can advise you : Request a demo Did you like this article ? Feel free to share it with your network Articles rĂ©cents : Prospection commerciale : pourquoi l’outbound reste un pilier de la vente moderne, Interview de Steve Compere, CEO d’Uptoo Prospection commerciale : pourquoi l’outbound reste un pilier de la vente moderne, Interview de Steve Compere, CEO d’Uptoo ‱ 2 fĂ©vrier 2026 Steve Compere, CEO d’Uptoo, l’une des agences de vente les plus reconnues en France, apporte une rĂ©ponse claire dans cette interview exclusive rĂ©alisĂ©e avec Onoff Business. Dans cette vidĂ©o, il partage une vision lucide, terrain et sans langue de bois de la vente moderne, de l’outbound et des outils indispensables pour performer aujourd’hui. La vente moderne : plus complexe, mais toujours actionnable DĂ©couvrez de nouvelles possibilitĂ©s avec l’API publique Onoff Business DĂ©couvrez de nouvelles possibilitĂ©s avec l’API publique Onoff Business ‱ 17 dĂ©cembre 2025 L’API publique Onoff Business est une nouvelle fonctionnalitĂ© puissante qui permet aux entreprises de connecter facilement leurs systĂšmes internes (IT, RH, outils mĂ©tiers) Ă  leur solution de tĂ©lĂ©phonie cloud Onoff Business. Lancement de l’Évaluation d’Appels par IA : la nouvelle Ăšre du coaching commercial chez Onoff Business Lancement de l’Évaluation d’Appels par IA : la nouvelle Ăšre du coaching commercial chez Onoff Business ‱ 9 dĂ©cembre 2025 Chez Onoff Business, nous savons qu’une meilleure performance commerciale commence par un meilleur feedback. C’est pourquoi nous sommes ravis d’annoncer le lancement de notre toute nouvelle fonctionnalitĂ© Évaluation d’Appels par IA

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The Future of work : how to prepare for 2022

← Blog The Future of work : comment s’y prĂ©parer dĂšs 2022 The Future of work s’inscrit dĂ©sormais dans les tendances Ă  prendre en compte. Mais de quoi s’agit–il ? Des grandes mutations qui s’opĂšrent dans l’entreprise et qui rendent le modĂšle de l’usine Ford encore plus obsolĂšte. En effet, deux grands changements changent la donne. Alors, mĂȘme si les bonnes rĂ©solutions de fin d’annĂ©e relĂšvent du poncif, elles peuvent aussi ĂȘtre un bon moyen d’anticiper pour ĂȘtre encore plus efficaces. Prendre de la hauteur et se protĂ©ger sur le long terme constitue un exercice passionnant. Surtout quand le travail vit de tels bouleversements
 PremiĂšre grande mutation : le rapport au travail a changĂ© PremiĂšre grande mutation Ă  laquelle font face les entreprises : leurs collaborateurs ont changĂ© leur rapport au travail. Finie la carriĂšre passĂ©e au sein d’une seule et mĂȘme sociĂ©tĂ©. Les jeunes gĂ©nĂ©rations sont beaucoup moins carriĂ©ristes, trĂšs attachĂ©es Ă  leur indĂ©pendance et n’hĂ©sitent pas Ă  prĂ©fĂ©rer le freelancing ou l’entrepreneuriat pour rĂ©pondre Ă  leurs aspirations. Pas simple pour le management.   À l’aube de ce changement, les entreprises doivent repenser leur attractivitĂ© et imaginer des stratĂ©gies pour attirer et fidĂ©liser les talents. Tout en faisant Ă©voluer rapidement leurs collaborateurs pour faire face au dĂ©ploiement de l’intelligence artificielle et de l’automatisation. Mais ce n’est pas tout. Un second grand mouvement agite le monde du travail DeuxiĂšme grande mutation : l’hyper digitalisation CommencĂ©e depuis plusieurs annĂ©es, la digitalisation des entreprises augmente encore. Au point que notre bureau n’est plus reprĂ©sentĂ© par des locaux physiques mais bien plus par un environnement de travail numĂ©rique, accessible depuis n’importe quel lieu. La crise du Covid a accĂ©lĂ©rĂ© ce mouvement, obligeant tout un chacun Ă  se familiariser avec les outils du travail Ă  distance. Les solutions de visioconfĂ©rence font dĂ©sormais partie de notre quotidien et le chat est entrĂ© dans la panoplie d’outils de communication interne. Quant Ă  la notion de bureau, elle s’étend dĂ©sormais jusqu’aux espaces de coworking et au home office. C’est le visage mĂȘme des organisations qui se trouve modifiĂ©. Alors, quelles sont les bonnes rĂ©solutions Ă  prendre pour suivre la tendance ? 4 tendances du Future of work Ă  suivre Pour vous donner un coup de pouce pour 2022, voici quatre grandes tendances auxquelles s’adapter dĂšs Ă  prĂ©sent pour se prĂ©parer au Future of work. 1 – La dĂ©matĂ©rialisation  Le tĂ©lĂ©travail et la digitalisation de nos outils ont transformĂ© nos bureaux. DĂ©sormais, notre espace de travail est plus virtuel que rĂ©el. Il est Ă©galement devenu hybride, avec des pĂ©riodes dans les locaux, en prĂ©sence de nos collĂšgues, et d’autres pĂ©riodes Ă  la maison, voire dans des espaces de coworking Ă  la rencontre d’autres profils. De quoi crĂ©er de nouveaux enjeux :  La productivitĂ© exige de pouvoir collaborer oĂč l’on veut et quand on veut. On doit assurer aux collaborateurs une expĂ©rience de travail Ă©quivalente, quel que soit leur lieu de travail. Il faut maintenir le bien-ĂȘtre au travail grĂące Ă  des liens sociaux renforcĂ©s, une culture d’équipe, et un bon Ă©quilibre entre vie professionnelle et personnelle. Heureusement, des solutions se dĂ©veloppent pour accompagner les entreprises dans ce changement. Voici deux exemples sur lesquels s’appuyer pour faire face Ă  la dĂ©matĂ©rialisation et au travail hybride. Swile : amĂ©liorer l’expĂ©rience employĂ© La nouvelle licorne française a dĂ©marrĂ© en dĂ©matĂ©rialisant les tickets restaurants. RĂ©sultats : une gestion simplifiĂ©e qui permet aux RH de gagner Ă©normĂ©ment de temps et d’ĂȘtre plus flexibles et rĂ©actifs aux absences et changements d’emploi du temps. Depuis, l’entreprise a enrichi sa carte pour qu’elle puisse Ă©galement contenir des titres cadeaux ou des titres mobilitĂ©. Elle souhaite continuer avec les chĂšques vacances, les frais professionnels, les avances sur salaire, et tous les autres types de transactions en lien avec la vie des employĂ©s. Onoff Business : simplifier la communication, sans empiĂ©ter sur la vie privĂ©e Onoff Business dĂ©matĂ©rialise la tĂ©lĂ©phonie d’entreprise et pas n’importe quelle tĂ©lĂ©phonie : la tĂ©lĂ©phonie mobile. Finie la gestion fastidieuse des cartes SIM, des abonnements mobiles et des flottes de tĂ©lĂ©phones. Onoff Business permet d’attribuer des numĂ©ros de portable depuis une interface en ligne et le collaborateur doit simplement tĂ©lĂ©charger l’application Onoff Business pour rendre son numĂ©ro opĂ©rationnel. Une seule facture gĂšre l’ensemble des numĂ©ros et chaque salariĂ© peut mettre en off son numĂ©ro pro en dehors de ses heures de travail. Le rĂ©seau mobile permet aux collaborateurs de ne pas dĂ©pendre de leur connexion internet pour rester joignables.   2 – Des bureaux revisitĂ©s Les grandes tours de la DĂ©fense ne reprĂ©sentent plus l’image du bureau moderne. En effet, le bureau n’est plus incarnĂ© dans un lieu, mais dans plusieurs. La maison, un rĂ©seau d’espaces de coworking et enfin un siĂšge oĂč faire des rĂ©unions d’équipe, du travail collaboratif : voilĂ  son nouveau visage. C’est la connexion entre les collaborateurs qui devient le facteur clĂ©. Il est moins important d’avoir son bureau fermĂ© au siĂšge, que d’ĂȘtre en mesure de travailler en intelligence collective dans des salles de rĂ©union offrant tout le matĂ©riel nĂ©cessaire. ConcurrencĂ© par la maison et son home office, le bureau doit dĂ©sormais offrir des prestations et faciliter la vie des salariĂ©s s’il veut attirer.  Une vraie mutation dans laquelle le facteur dĂ©terminant est le temps. Il est devenu plus prĂ©cieux que jamais. L’objectif est de ne pas le prendre dans des transports mauvais pour l’environnement et la productivitĂ©. De plus en plus d’entreprises dĂ©veloppent donc un rĂ©seau d’espaces de co-working qui rapprochent les bureaux des lieux d’habitation de leurs collaborateurs.  Comment s’adapter Ă  ce profond changement ? Voici deux solutions pour nos nouveaux bureaux hybrides. Wojo : le rĂ©seau de coworking d’Accor Wojo est un rĂ©seau dĂ©diĂ© au travail flexible, mixant coworking, bureaux privatifs et salles de rĂ©union. Son objectif est d’accompagner les nouveaux usages au travail en offrant des solutions flexibles et sur mesure. Un abonnement permet aux salariĂ©s de se rendre dans les 800 adresses rĂ©parties dans 100 villes en France. L’entreprise dĂ©veloppĂ©e en partenariat avec Accor propose des lieux fonctionnels et modernes pour permettre aux

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30 tips to increase your qualified appointments

← Blog 30 tips to increase your qualified appointments It’s true that closing a deal is the most exciting and important step in the sales process. But you should know that there’s no chance of reaching this stage without having recorded an initial meeting with a potential customer. That’s why, if your sales team is struggling to get appointments with prospects, it’s important to review your prospecting strategy to achieve a better conversion rate. When is the best time to ask a prospect for an appointment ? What attitude should you adopt to increase your chances of getting a positive response ? How can you take advantage of technology to improve the effectiveness of your prospecting campaigns ? We’ve put together a list of 30 useful tips and tricks for increasing the number of qualified appointments and potentially closing new sales. Let’s find out together ! 1. Set a clear goal before you start As with any business project, it’s important to have a clear goal in mind before getting started. Source : Humaprise Group  In the current context, the objective may seem unique and fairly obvious : to succeed in getting the prospect to engage more fully in the conversation. However, qualified appointment setting should revolve around two objectives : The first short-term objective is to obtain the prospect’s approval to book an appointment. And a second objective is to close the sale. When, during your first interaction with a prospect, you rush to reach the ultimate goal (closing the deal), there’s a good chance you’ll miss the second goal. That’s why it’s important to clearly define your objectives before you start. 2. Getting to know the prospect Generally speaking, the primary cause of failure in sales appointment setting lies in serving the same template phone script or e-mail to all prospects. Of course, we agree that the content you deliver to your prospects should contain similar elements and calls to action. But for a more impactful message, you should try to personalise your content just a little, depending on the recipient. This way, the prospect will feel more concerned and be more inclined to give a sincere “yes” to your request for an appointment. But for this to really work, you need to gather a minimum amount of information about the prospect. To help you do this, you can : Check your LinkedIn profile: Here you’ll find information about his work and his interactions on the network. Source : Chacun Sa Route Google him: The search engine may return important pages on which his name is mentioned. This will help you discover their motivations, personality, values and other useful information that you can use to personalise your message. Visit your professional website: If the prospect has a website, this would also be an excellent way to find out more about his company by visiting it. 3. Target the right prospects You can put together the best team of salespeople to make new sales appointments for your company. But when you don’t target prospects who are genuinely interested in your products or services, the campaign is likely to be in vain. So once you’ve defined the objectives of your appointment-setting campaign, it’s important to define the profile of your target audience too. Source : Guarana Marketing  What industry do you want to target? For what type of business are your services best suited? Think about it carefully and build up your company’s ideal customer profile. 4. Write a catchy script Although a good salesperson needs to be able to improvise, it’s always a good idea to have a well-written script ready. The script serves as a kind of roadmap, so that your sales reps don’t have to think too hard about what to say to the prospect and when. As a result, they’ll be better able to listen to prospects and adapt their script to their realities. 5. Look after your voice In business, appearance usually counts for a lot when it comes to attracting the other party’s attention and consideration. But since in a phone call, the prospect can’t see what you look like, you’ll need to take care with your voice to sound more professional. Indeed, when a prospect picks up the phone and hears a voice that’s too high-pitched or shaky, it can sound less professional. What’s more, even if you have a deep voice, speaking too fast or having a shaky voice can give off a certain uncertainty. It’s a good idea to record your voice so you can listen to it again and find out how to improve it for a better presentation. 6. Always ask for the prospect’s availability When you contact a prospect by phone to ask for an appointment, don’t rush into unpacking your sales pitch. Always be sure to ask at the start of the conversation whether you’ve come at the right time. It’s a bit like knocking on an office door : it’s always a good idea to ask the person if it’s a good time to talk. The scenario is much the same with a phone call. After all, you’re contacting someone out of the blue, so you can’t rule out the possibility that they could be in the middle of a business meeting or customer service call. Source : Isarta That’s why you need to make sure you don’t interrupt his activity by asking him if he’s available for a quick chat. This shows you respect him and his schedule. If he’s still in favor of continuing the call, make an effort to pay close attention when he speaks, so that you’re aware of his difficulties and expectations. In the event that you receive a “no” to continuing the call, don’t immediately take it as a failure – it can happen even with an interested prospect. In such a situation, it’s important not to force the issue – you won’t get anything out of it. Instead, respect their availability and ask if you can call them

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