When a salesperson leaves, their CRM records stay behind. Their calls often don’t. In four out of ten companies we surveyed, staff make business calls from personal mobiles, WhatsApp or Teams, and those conversations rarely reach the CRM. That’s one of six findings from our survey of 50 UK business leaders. Read the full report to see why 60% of teams can’t rely on their call data.
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Call forwarding decides who answers when the person a customer wanted can’t. Learn the five codes that control it, the setups that keep enquiries from going to voicemail, and how to find the divert nobody remembers turning on.
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Is call recording completely lawful in the UK? Announcement wording, privacy notice text, staff notification and a retention schedule, plus eleven situations and where each one stands.
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The UK’s copper phone network closes on 31 January 2027, taking analogue lines, ISDN and FTTC with it. What the PSTN is, which dates actually bind, and what stops working.
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The UK’s PSTN closes on 31 January 2027, and 350,000 business premises are still on copper. Here’s how to move from landline to VoIP in seven steps, keeping your numbers and avoiding downtime.
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Optimise your Odoo VoIP with Onoff Business — calls, SMS and voicemails automatically synced into Odoo CRM. Native Odoo VoIP setup, zero coding required.
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For most sales managers, quality assurance is a game of “needle in a haystack.” You might listen to 2% of your team’s calls, hoping to stumble upon a coaching moment, while the other 98% of your customer interactions remain a total mystery.
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We’re thrilled to announce the launch of the Onoff Business Public API (V1), a powerful new tool designed to help you integrate your communication and employee data seamlessly with your existing internal systems.
This initial release focuses on Member and Phone Number Management, enabling powerful automation and synchronization workflows for users on the Max Plan.
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← Blog Introducing AI Call Evaluation: The Future of Sales Coaching is Here! Stop guessing and start coaching with surgical precision. At Onoff Business, we know that better sales performance starts with better feedback. That’s why we’re thrilled to announce the launch of AI call evaluation and the companion Comparison feature—two powerful tools designed to bring unprecedented structure, objectivity, and actionable insight to your sales coaching process. Available now on the MAX plan, this new suite is set to transform how managers review calls, how salespeople grow, and how organizations achieve peak performance. 🧠 What is AI call evaluation? AI call evaluation gives sales managers and agents and teams a structured, objective way to analyze sales calls. Every call is automatically transcribed, evaluated, and scored across 10 proven sales performance parameters. It’s the end of subjective call reviews and the beginning of clear, data-driven growth. Why You’ll Love It: Benefit Impact for Your Team Objective Feedback Calls are scored against best-practice frameworks like SPIN, MEDDIC, Challenger, and Sandler. Actionable Insights Every score (1–5) comes with a written rationale, a confidence level, and an actionable coaching tip or positive reinforcement. Custom Weighting Managers can adjust the importance (weight) of each category—prioritizing compliance in banking or negotiation in SaaS. Time-Saving Automates performance reviews, reducing the heavy reliance on manual QA and freeing up manager time. The 10 Scoring Categories: Your calls will be assessed on every critical step of the sales process, including: Greeting and Rapport Building Needs Discovery Customer Qualification Value Proposition Delivery Highlighting Impact (SPIN) Objection Handling Negotiation Skills Call Control and Flow Closing and Next Steps Communication Skills 📈 Coming soon📈 Comparison Dashboard: Holistic Performance Visibility While AI call evaluation shines on individual calls, the Comparison feature aggregates these results to give you powerful, company-wide visibility. This is the ultimate benchmarking tool for leaders. Key Comparison Views: Company-Level Median: See how your organization is performing across all 10 selling skills. Identify company-wide weaknesses (e.g., poor Objection Handling) that need immediate training alignment. Salesperson Median: A simple, scannable table showing the median score for every salesperson across all 10 parameters and their overall General Score. Why the Median? We use medians instead of averages to reduce skew caused by outliers, ensuring a fairer comparison. Deep Dive: Every score in the comparison table is clickable, allowing managers to instantly investigate the underlying calls and find specific coaching examples. Who Can Use It? Sales Leaders & Agents: To benchmark team performance and inform 1-on-1 coaching. Executives: To gain objective visibility into overall sales effectiveness and organizational growth. Salespeople (on MAX Plan): To see how you measure up against team medians and understand the company benchmark in key selling skills. Next Steps: Start Coaching with Clarity Ready to transform your sales performance reviews from subjective guesses into objective, actionable data? MAX Plan users: Ensure Call Recording & Transcription is enabled for your team. Access the Comparison dashboards via the Statistics section. Encourage your team to get more calls evaluated for reliable, data-backed insights. Every great sales team grows through feedback — but only when it’s clear, fair, and actionable. With AI call evaluation, your managers can finally coach with confidence, and your salespeople can grow with purpose. The future of sales coaching is structured, objective, and seamlessly integrated into your Onoff Business platform. Log in and see the difference today! Want help with telephony for your business ? One of our experts can advise you : Request a demo Did you like this article ? Feel free to share it with your network Articles récents : Prospection commerciale : pourquoi l’outbound reste un pilier de la vente moderne, Interview de Steve Compere, CEO d’Uptoo Prospection commerciale : pourquoi l’outbound reste un pilier de la vente moderne, Interview de Steve Compere, CEO d’Uptoo • 2 février 2026 Steve Compere, CEO d’Uptoo, l’une des agences de vente les plus reconnues en France, apporte une réponse claire dans cette interview exclusive réalisée avec Onoff Business. Dans cette vidéo, il partage une vision lucide, terrain et sans langue de bois de la vente moderne, de l’outbound et des outils indispensables pour performer aujourd’hui. La vente moderne : plus complexe, mais toujours actionnable Découvrez de nouvelles possibilités avec l’API publique Onoff Business Découvrez de nouvelles possibilités avec l’API publique Onoff Business • 17 décembre 2025 L’API publique Onoff Business est une nouvelle fonctionnalité puissante qui permet aux entreprises de connecter facilement leurs systèmes internes (IT, RH, outils métiers) à leur solution de téléphonie cloud Onoff Business. Lancement de l’Évaluation d’Appels par IA : la nouvelle ère du coaching commercial chez Onoff Business Lancement de l’Évaluation d’Appels par IA : la nouvelle ère du coaching commercial chez Onoff Business • 9 décembre 2025 Chez Onoff Business, nous savons qu’une meilleure performance commerciale commence par un meilleur feedback. C’est pourquoi nous sommes ravis d’annoncer le lancement de notre toute nouvelle fonctionnalité Évaluation d’Appels par IA
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Sales prospecting is one of the most important phases in the sales process, but also one of the most difficult. To do this, you need to follow an effective sales prospecting plan.
Statistically, almost half of all salespeople say that prospecting is the most difficult part of their job.
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