Odoo integration
with Onoff Business
Connect Odoo CRM with Onoff Business cloud telephony to centralize calls, SMS, and contacts in a single platform. Automate sales follow-ups, boost team productivity, and deliver a better customer experience with real-time communication syncing.
Centralize All Your Communications in Odoo CRM
With the Onoff Business × Odoo CRM integration, every call, SMS, and voicemail is automatically synced to your CRM.
Your sales teams get a complete view of every customer interaction without switching between tools. Incoming and outgoing calls, SMS conversations, notes, and call recordings are automatically linked to the right contact records and sales opportunities.
This helps you:
- Simplify lead and customer follow-up
- Eliminate lost information
- Improve collaboration across teams
- Reduce administrative work and save valuable time
Why Integrate Odoo CRM with Onoff Business?
Complete Visibility into Every Customer Interaction
With automatic communication synchronization, your teams can access all customer interactions directly within Odoo CRM, including:
- Call logs
- Sent and received SMS messages
- Voicemails
- Call summaries and notes
- Real-time contact information updates
By centralizing every interaction in one place, Odoo CRM provides a clear view of the customer journey, helping teams improve collaboration, strengthen customer follow-up, and make better sales decisions.
Automate Contact and Lead Management
The integration automatically creates contacts and leads in Odoo CRM whenever a new phone number interacts with your business.
Data is synchronized bidirectionally between Onoff Business and Odoo CRM, ensuring your customer database remains accurate and up to date at all times.
Your teams save time and reduce manual work through:
- Automatic contact creation
- Real-time CRM record updates
- Call and SMS history synchronization
- Duplicate contact prevention
By automating contact management, your sales teams can focus on building customer relationships instead of updating CRM records manually.
Make Calls Directly from Odoo CRM
With Onoff Business, your teams can launch calls with a single click directly from the Odoo CRM interface.
During live calls, customer information is automatically displayed, giving your teams instant access to the context they need to deliver more personalized conversations and build stronger customer relationships.
Key benefits:
- Save time with click-to-call functionality
- Better call preparation with instant customer insights
- A smoother and more efficient sales workflow
- Increased team productivity
- More effective customer follow-up and pipeline management
By keeping customer information and communications connected, your teams can focus on meaningful conversations instead of switching between tools.
Connect Odoo CRM with Onoff Business
Turn Odoo CRM into a unified business communications platform with the Onoff Business integration.
Centralize calls, SMS, and customer interactions, automate sales follow-ups, and empower your teams with real-time communication data directly inside Odoo CRM.
Designed to streamline business communications and improve operational efficiency, the integration helps your teams stay productive, deliver better customer experiences, and never miss an important interaction.
Q&A
The Odoo VoIP integration from Onoff Business connects your cloud telephony system directly to Odoo CRM. Every inbound and outbound call, SMS and voicemail is automatically synced to the corresponding contact record — with zero manual entry from your team.
The Odoo VoIP integration is included in Onoff Business plans starting at €26 per user per month. No setup fees, no additional configuration costs. Check our pricing page to find the plan that fits your team size.
No. Setting up the Odoo VoIP integration with Onoff Business requires no code and no developer involvement. The setup takes a few steps directly from your Onoff Business interface and your Odoo instance.
Yes. Syncing is bi-directional — a new contact created in Onoff Business automatically appears in Odoo CRM, and vice versa. Call, SMS and voicemail history is attached to the existing contact record, or a new record is created automatically if the contact doesn’t exist yet.
Yes. With built-in click-to-call, your team can launch a call in one click directly from the Odoo CRM interface. Contact information displays automatically during the call so your team can personalise every conversation.
Yes. Missed calls, voicemails and call summaries are automatically attached to the contact record in Odoo CRM — just like answered calls, SMS and call notes.
Yes. Onoff Business is a cloud telephony solution, your team can make and receive calls from anywhere, on mobile or desktop, with a dedicated business number. All communications stay synced to Odoo CRM in real time regardless of where the team is located.