Record your team's business calls
Coaching, quality reviews, and a record of what was actually agreed: from the calls your team is already making, on desktop and on their mobiles. Set the rules per user or per department in the admin console.
How teams use call recording
From sales follow-ups to customer service, every recorded call becomes something your team can learn from.
Keep all the details
- Customers do not always put every requirement in an email. A recording lets your team revisit names, dates, requests and next steps without relying entirely on memory or handwritten notes.
Improve sales follow-ups
- Sales teams can return to previous conversations before the next call, check how a prospect described their needs and prepare a more relevant response.
Training and coaching
- Real conversations provide useful material for team development. Managers can identify strong examples, spot recurring difficulties and give feedback based on what actually happened during the call.
Customer service
- Reviewing customer conversations can help teams understand common questions, improve their responses and create a more consistent experience across the business.
What does call recording change for your business?
Without a recording, every important detail depends on someone hearing, noting and remembering it correctly. Onoff Business gives your team the conversation to return to.
- Important details rely on hurried notes and memory
- Reps follow up without the full conversation context
- Managers coach from second-hand accounts
- Misunderstandings are harder to clarify
- Replay conversations and confirm what was said
- Revisit the context before every follow-up
- Coach teams using real customer calls
- Review the conversation when accounts differ
Turn recordings into insights
Transcription: turn any recorded call into searchable text, with an AI summary and suggested tasks.
AI call evaluation: score recorded sales calls on 10 criteria and get coaching tips for each rep.
CRM sync: send transcription summaries and tasks to HubSpot, Salesforce, Pipedrive or Odoo.
How to record calls with Onoff Business?
- Open the Conversation insights section of the Onoff Business console;
- Click Activate;
- Select the users whose calls should be recorded, then click Save. Recording starts straight away;
- Incoming and outgoing calls for those users are now recorded automatically, on mobile and desktop;
- Find each recording a few seconds after the call ends, in the console and in the web and mobile apps;
- Listen, download (up to 20 at once) or delete recordings from the console;
- To add or remove users, use Manage users in the same section. Only admins can deactivate call recording.
More features
Assign business mobile phone numbers to your employees in a matter of clicks.
Turn every call into a business insight
What is business call recording?
Business call recording captures a telephone conversation so it can be replayed later. Companies use recordings to revisit important details, improve follow-ups, support employee training and better understand customer interactions.
How does call recording work with Onoff Business?
Activate the feature from the Call recording section of the Onoff Business administration interface. Calls made through the web application can then be accessed from this section once the conversation has ended.
Do I need separate call recording software or equipment?
No separate recording device is required. Call recording is integrated into the Onoff Business platform and works with your Onoff Business numbers.
What can I do with a recorded call?
You can listen to available recordings directly from the interface, download those you need to retain and delete recordings that are no longer required.
How can call recording help my business?
Recordings allow teams to return to important conversations instead of relying entirely on notes or memory. They can support more accurate sales follow-ups, customer service reviews, employee coaching and the analysis of recurring customer questions.
Can call recording be deactivated?
Yes. You can deactivate the feature from the call recording settings whenever your organisation no longer needs it.
Is it legal to record business calls?
Yes, in the UK, if you record for a defined business purpose, tell your team, and handle the recordings in line with UK GDPR: a documented lawful basis, a retention period and transparency to the caller. Rules differ elsewhere. Here’s everything you need to know about call recording in the UK.
Which plans include call recording?
Call recording is included in every Onoff Business plan. The Connect plan includes 3 hours of recordings per user per month. Advanced and Max include unlimited call recording. Recordings are kept for 6 months, then permanently deleted in line with GDPR, so download any you need to keep for longer.