Record your team's business calls: mobile and desktop
Coaching, quality reviews, and a record of what was actually agreed: from the calls your team is already making, on desktop and on their mobiles. Set the rules per user or per department in the admin console.
Keep all the details
- Customers do not always put every requirement in an email. A recording lets your team revisit names, dates, requests and next steps without relying entirely on memory or handwritten notes.
Improve sales follow-ups
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Sales teams can return to previous conversations before the next call, check how a prospect described their needs and prepare a more relevant response.
Training and coaching
- Real conversations provide useful material for team development. Managers can identify strong examples, spot recurring difficulties and give feedback based on what actually happened during the call.
Customer service
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Reviewing customer conversations can help teams understand common questions, improve their responses and create a more consistent experience across the business.
What does call recording change for your business?
Without a recording, every important detail depends on someone hearing, noting and remembering it correctly. Onoff Business gives your team the conversation to return to.
- Important details rely on hurried notes and memory
- Reps follow up without the full conversation context
- Managers coach from second-hand accounts
- Misunderstandings are harder to clarify
- Replay conversations and confirm what was said
- Revisit the context before every follow-up
- Coach teams using real customer calls
- Review the conversation when accounts differ
How to record calls with Onoff Business?
- Go to the “Call recording” section in the banner at the top of the interface;
- Activate call recording by clicking on “Activate call recordings” and then click on “I understand”;
- Make your call from the desired number via the web application
- When the call is finished, find it in the “Call recording” section of the interface;
- Listen to the recorded call from the list of recorded calls by clicking on “Play“;
- You have the option to download or delete a recorded call;
- To deactivate the call recording, scroll down to the bottom of the same page, in the “Stop recording calls” box click on “Deactivate” then tick the boxes present and click on “Deactivate“.
More features
Assign business mobile phone numbers to your employees in a matter of clicks.
Turn every call into a business insight
Business call recording captures a telephone conversation so it can be replayed later. Companies use recordings to revisit important details, improve follow-ups, support employee training and better understand customer interactions.
Activate the feature from the Call recording section of the Onoff Business administration interface. Calls made through the web application can then be accessed from this section once the conversation has ended.
No separate recording device is required. Call recording is integrated into the Onoff Business platform and works with your Onoff Business numbers.
You can listen to available recordings directly from the interface, download those you need to retain and delete recordings that are no longer required.
Recordings allow teams to return to important conversations instead of relying entirely on notes or memory. They can support more accurate sales follow-ups, customer service reviews, employee coaching and the analysis of recurring customer questions.
Yes. You can deactivate the feature from the call recording settings whenever your organisation no longer needs it.
Yes, in the UK, if you record for a defined business purpose, tell your team, and handle the recordings in line with UK GDPR: a documented lawful basis, a retention period and transparency to the caller. Rules differ elsewhere. Here’s everything you need to know about call recording in the UK.