Call forwarding decides who answers when the person a customer wanted can’t. Learn the five codes that control it, the setups that keep enquiries from going to voicemail, and how to find the divert nobody remembers turning on.
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Most sales coaching arrives too late to change the call that needed it. This guide to call monitoring for sales managers covers when to listen, whisper or barge, how to coach reps mid-call without undermining them and how to stay on the right side of UK GDPR.
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Is call recording completely lawful in the UK? Announcement wording, privacy notice text, staff notification and a retention schedule, plus eleven situations and where each one stands.
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A practical guide to designing an IVR menu: which options belong on it, what order they go in, how long the script should run, what happens out of hours, and where the call lands when nobody presses anything. With four scripts to adapt.
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The UK’s copper phone network closes on 31 January 2027, taking analogue lines, ISDN and FTTC with it. What the PSTN is, which dates actually bind, and what stops working.
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The UK’s PSTN closes on 31 January 2027, and 350,000 business premises are still on copper. Here’s how to move from landline to VoIP in seven steps, keeping your numbers and avoiding downtime.
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What cold calling looks like in UK B2B now: building a list worth calling, structuring the call, the objections that recur, and what the rules require before you dial.
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Optimise your Odoo VoIP with Onoff Business — calls, SMS and voicemails automatically synced into Odoo CRM. Native Odoo VoIP setup, zero coding required.
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For most sales managers, quality assurance is a game of “needle in a haystack.” You might listen to 2% of your team’s calls, hoping to stumble upon a coaching moment, while the other 98% of your customer interactions remain a total mystery.
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In this exclusive interview with Onoff Business, Steve Compère, CEO of Uptoo—one of France’s most recognized sales agencies—gives a clear, field-tested answer.
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