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Role and permission

Find all the details of roles and permissions: ease of use for end users, precise control for administrators, and a foundation for more advanced rights management in the future.

Role and permission with Onoff Business

Thanks to an efficiency-driven structure, each team member only accesses the features that are relevant to them.

Three roles for streamlined organization

Three role levels for clear, seamless, and secure management of your Onoff Business workspace. This role-based structure ensures better distribution of responsibilities, smoother navigation, and full control over security within your organization.

Three user levels for better organizational control

A clear and comprehensive permissions matrix

Each role comes with a specific set of permissions that define the actions a user can perform within the Onoff Business environment.

The matrix below provides a detailed overview of access levels for each feature — from employee management to call analytics — ensuring full visibility into what each profile can do within your organization.

Owner

Admin

Team Lead

User

Organization
Management

Manage employees (Create, edit or delete, reset password, roles).

Manage departments

Change my language

Billing & Licenses

View billing information

Edit billing information

Create commitments, upgrade offer/frequency

View Licenses & Credits

Add/Modify/Reduce Credits & Licenses

Number Management

Assign numbers, reassign numbers, delete numbers

Greeting (IVR)

Set up greeting

View/Read greeting (list). (Depends on user offer).

Integrations

See list of integrations. (Depends on user offer.)

Set-up Integration

Statistics & Heatmap

View Statistics All

View Statistics Own

View Statistics for own team(s)

View Heatmap All

View Heatmap Own

View Heatmap for own team(s)

Call Features

Use Live calls with Call Whispering

View Call Tags

Add/Edit Call tags

Listen/Download call recordings for all users

Listen/Download call recordings for own team(s)

Modify/Delete a call recording

Role and permission