Role and permissions
Find all the details of roles and permissions: ease of use for end users, precise control for administrators, and a foundation for more advanced rights management in the future.
Role and permission with Onoff Business
Thanks to an efficiency-driven structure, each team member only accesses the features and data visibility relevant to their specific responsibilities within the organization.
Four roles for streamlined organization
We provide four role levels for clear, seamless, and secure management of your Onoff Business workspace. This structure ensures a precise distribution of responsibilities, smoother navigation, and full control over data security.
- Owner: Full access to all organizational, billing, and technical settings across the entire company.
- Admin: Operational management of users, numbers, and features for the whole organization, excluding billing and legal authority.
- Team Lead: Scoped visibility designed for managers. They have full visibility and coaching rights (statistics, live calls, recordings) over their assigned department(s) but cannot access other teams’ data or company-wide billing settings.
- User: Standard access to personal communication tools and basic settings.
A clear and comprehensive permissions matrix
Each role comes with a specific set of permissions that define the actions a user can perform. This matrix provides a detailed overview of access levels, ensuring full visibility into what each profile can do within your organization.
Owner
Admin
Team Lead
User
Organization
Management
Manage employees (Create, edit or delete, reset password, roles).
Manage departments
Change my language
Billing & Licenses
View billing information
Edit billing information
Create commitments, upgrade offer/frequency
View Licenses & Credits
Add/Modify/Reduce Credits & Licenses
Number Management
Assign numbers, reassign numbers, delete numbers
Greeting (IVR)
Set up greeting
View/Read greeting (list). (Depends on user offer).
Integrations
See list of integrations. (Depends on user offer.)
Set-up Integration
Statistics & Heatmap
View Statistics All
View Statistics Own
View Statistics for own team(s)
View Heatmap All
View Heatmap Own
View Heatmap for own team(s)
Call Features
Use Live calls with Call Whispering
View Call Tags
Add/Edit Call tags
Listen/Download call recordings for all users
Listen/Download call recordings for own team(s)
Modify/Delete a call recording
The Team Lead: Management without complexity
The Team Lead role is specifically designed for managers who need to oversee performance—such as SDR Leads or Customer Success Managers—without needing access to company-wide billing or the data of other departments.
By assigning a Team Lead to a specific department, they gain the tools needed to coach their team effectively (such as Call Whispering and Heatmap analysis) while maintaining strict data privacy for the rest of the organization.
More features
Somebody leaving the company? Reassign a number to another employee in a few clicks.
Transfer your current business numbers to Onoff Business in a few simple steps.
Buy credit and give your teams the flexibility to call premium numbers and make international calls.
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