Role and permission
Find all the details of roles and permissions: ease of use for end users, precise control for administrators, and a foundation for more advanced rights management in the future.

Role and permission with Onoff Business
Thanks to an efficiency-driven structure, each team member only accesses the features that are relevant to them.
Three roles for streamlined organization
Three role levels for clear, seamless, and secure management of your Onoff Business workspace. This role-based structure ensures better distribution of responsibilities, smoother navigation, and full control over security within your organization.

A clear and comprehensive permissions matrix
Each role comes with a specific set of permissions that define the actions a user can perform within the Onoff Business environment.
The matrix below provides a detailed overview of access levels for each feature — from employee management to call analytics — ensuring full visibility into what each profile can do within your organization.
Owner
Admin
User
Organization
Management
Manage employees (Create, edit or delete, reset password, roles).
Manage departments
Change my language
Billing & Licenses
View billing information
Edit billing information
Create commitments, upgrade offer/frequency
View Licenses & Credits
Add/Modify/Reduce Credits & Licenses
Number Management
Assign numbers, reassign numbers, delete numbers
Greeting (IVR)
Set up greeting
View/Read greeting (list). (Depends on user offer).
Integrations
See list of integrations. (Depends on user offer.)
Legacy View in FE
Set-up Integration
Statistics & Heatmap
View Statisticts All
View Statistics Own
View Heatmap All
View Heatmap Own
Call Features
Use Live calls with Call Whispering
View Call Tags
Add/Edit Call tags
Listen/Download call recordings for all users
Modify/Delete a call recording
More features
Somebody leaving the company? Reassign a number to another employee in a few clicks.
Transfer your current business numbers to Onoff Business in a few simple steps.
Buy credit and give your teams the flexibility to call premium numbers and make international calls.
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