Elevate Every Conversation: Master Your Calls with Real-Time Playbooks
Playbook: Real-Time Call Scripts for Sales & Support teams. Empower your sales and support reps with on-demand, structured guides that increase confidence and ensure consistent messaging in every interaction.
How can you improve the performance of your teams’ sales calls?
Many sales and support teams struggle with inconsistent messaging and slow onboarding for new reps. The Playbook feature solves this by providing centralized, real-time guidance directly within your dashboard, ensuring every agent stays on message and closes more deals.
Make every call more effective with Playbooks
Close more deals
Give reps the confidence to handle objections and FAQs instantly with on-screen prompts.
Standardize Your Pitch
Maintain a unified brand voice across the entire company or specific departments.
Accelerate Onboarding
Get new hires up to speed faster by providing them with proven call flows from day one.
How it works ?
Get real-time guidance during live calls
During a live call, agents can select the most relevant playbook directly in the web app. Whether it’s a discovery call or a complex negotiation, the script acts as a live guide to keep the conversation flowing naturally.
Centralized Script Management
Admins and Owners can easily create, update, and manage scripts in the B2B console. Use the rich text editor to build dynamic content and assign specific playbooks to individuals or entire departments.
Access multiple playbooks in real time
Give your teams the flexibility to select the most relevant guide for each call. Switch between multiple playbooks in real time to adapt your conversation to different prospects, use cases, or stages of the sales cycle without losing focus or momentum.
Create and refine playbooks in draft mode
Work on your playbooks at your own pace without impacting live calls. Save scripts as hidden drafts, iterate on content, and fine-tune messaging before making them available to your teams ensuring accuracy, consistency, and confidence when they go live.
Assign playbooks to the right teams and departments
Deliver relevant guidance to every team by targeting playbooks by department or team. Ensure each group accesses only the scripts that match their responsibilities, helping maintain focus, consistency, and efficiency across the organization.
Elevate your communication strategy
This feature is available for users on our Max plans, providing professional-grade tools for scaling teams.
Ready to transform your call quality?
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