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Use call whispering : shadow and whisper

Listen to your team’s call discreetly or whisper information to them to better support them

Call whispering x Onoff Business

Boost your productivity and fine-tune your communication strategies for even more effective results.

Why Call Whispering from Onoff Business ?

Maintain real-time active monitoring with discreet listening

Be able to evaluate agent performance in real time, reduce the need to replay every call, and identify the areas for improvement, without disrupting the interaction between the agent and the client.
Integration Webhook avec Onoff Business - Informations automatiquement intégrées dans vos outils
Integration Webhook avec Onoff Business - Informations automatiquement intégrées dans vos outils

With your team member directly with call whisper

Have the ability to provide real guidance to your teams. Join a call in Whisper mode, and coach your agents during the call, without the client hearing you !

How to use Call Whispering in discreet listening or whispering mode?



  • Log in to your B2B console.

 

  • Go to the “Live calls” tab and access ongoing calls directly.

 

  • View the list of calls, see active calls, with information organized by date and time.

 

  • Check the details of each call to quickly understand who is involved and how long the call has been ongoing.

 

  • Interact with calls if necessary; if you are responsible for monitoring or managing certain calls, you can take the necessary actions at this stage.

     

  • Choose to join in “Whisper” mode to whisper and give instructions directly into your colleague’s ear, or in “Shadow” mode to listen to the ongoing call discreetly, without intervening.

More features

Reassign mobile phone numbers

Somebody leaving the company? Reassign a number to another employee in a few clicks.

Keep your mobile phone number

Transfer your current business numbers to Onoff Business in a few simple steps. 

Buy call credits

Buy credit and give your teams the flexibility to call premium numbers and make international calls.

All features