{"id":7630,"date":"2024-12-11T16:32:29","date_gmt":"2024-12-11T15:32:29","guid":{"rendered":"https:\/\/business.onoff.app\/?page_id=7630"},"modified":"2024-12-11T17:16:58","modified_gmt":"2024-12-11T16:16:58","slug":"call-whispering","status":"publish","type":"page","link":"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/call-whispering\/","title":{"rendered":"Call Whispering Onoff Business"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7630\" class=\"elementor elementor-7630\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-122870e7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"122870e7\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-566ee348\" data-id=\"566ee348\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a5fb6 elementor-widget elementor-widget-text-editor\" data-id=\"36a5fb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\">FONCTIONNALIT\u00c9S<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\">&#8230;<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/\">INTERFACE D&#8217;ADMINISTRATION<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-543b79a9 elementor-widget elementor-widget-heading\" data-id=\"543b79a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Utilisez le Call whispering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fdaa87f elementor-widget elementor-widget-text-editor\" data-id=\"5fdaa87f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez le Call Whispering avec Onoff Business et\u00a0<span style=\"font-weight: 400;\">suivez les appels de vos \u00e9quipes. Vous pourrez former vos agents en temps r\u00e9el, r\u00e9duire la n\u00e9cessit\u00e9 de r\u00e9\u00e9couter chaque appel, et identifier les points d&#8217;am\u00e9lioration, tout cela sans perturber l&#8217;int\u00e9raction avec le client !<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5056eb\" data-id=\"a5056eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b9b65 elementor-widget elementor-widget-html\" data-id=\"03b9b65\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"text-align:center;\"><img decoding=\"async\" src=\"https:\/\/welcome.onoffbusiness.com\/hubfs\/Features\/Onoff-Business_Call-whispering.png\" srcset=\"https:\/\/welcome.onoffbusiness.com\/hubfs\/Features\/Onoff-Business_Call-whispering.png 2x\"alt=\"Utilisez le Call Whispering avec Onoff Business\"title=\"Utilisez le Call Whispering avec Onoff Business\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-720f67ba elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"720f67ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a18d325\" data-id=\"4a18d325\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5481cbd3 elementor-widget elementor-widget-heading\" data-id=\"5481cbd3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le Call whispering et Onoff Business\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5470e97 elementor-widget elementor-widget-text-editor\" data-id=\"5470e97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: rgb(101, 112, 128); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 15px; letter-spacing: -0.8px; text-align: center;\">Gagnez du temps sur le suivi des \u00e9quipes. Ecoutez, partagez et formez vos agents&nbsp;<\/span><span style=\"color: rgb(101, 112, 128); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 15px; letter-spacing: -0.8px; text-align: center;\">en temps r\u00e9el<\/span><span style=\"color: rgb(101, 112, 128); font-family: &quot;Work Sans&quot;, sans-serif; font-size: 15px; letter-spacing: -0.8px; text-align: center;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29fd1c05 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"29fd1c05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e90bbe3\" data-id=\"1e90bbe3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a7f3e2 elementor-widget elementor-widget-heading\" data-id=\"28a7f3e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p><span style=\"letter-spacing: -1.5px;\">Pourquoi utiliser le Call Whispering d'Onoff Business ?<\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3df51a3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3df51a3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7d3eeb3c\" data-id=\"7d3eeb3c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32417c7c elementor-widget elementor-widget-heading\" data-id=\"32417c7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Coachez vos \u00e9quipes en direct avec le Call Whispering ou Ecoute active.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c359f2 elementor-widget elementor-widget-text-editor\" data-id=\"36c359f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apportez des conseils \u00e0 vos \u00e9quipes en temps r\u00e9el ! Rejoignez un appel en \u00e9coute active et parlez \u00e0<span style=\"letter-spacing: -0.8px;\">\u00a0vos agents pendant l\u2019appel, sans que le client vous entende, ou soit inform\u00e9 de votre intervention.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43856367\" data-id=\"43856367\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-534bf7ec imgradius elementor-widget elementor-widget-html\" data-id=\"534bf7ec\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"text-align:center;\"><img decoding=\"async\" src=\"https:\/\/welcome.onoffbusiness.com\/hubfs\/Features\/Onoff%20business%20ecoute%20%20active.png\"alt=\"Coachez vos \u00e9quipes en direct avec le Call Whispering ou Ecoute active.\"title=\"Integration Webhook avec Onoff Business - Acc\u00e8s aux donn\u00e9es d\u00e9taill\u00e9es des appels\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d5ae13c elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7d5ae13c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-30204d83\" data-id=\"30204d83\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-441086fb imgradius elementor-widget elementor-widget-html\" data-id=\"441086fb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"text-align:center;\"><img decoding=\"async\" src=\"https:\/\/welcome.onoffbusiness.com\/hubfs\/Features\/Onoff%20business%20ecoute%20%20furtive.png\"alt=\"Suivez vos \u00e9quipes en temps r\u00e9el avec le mode Shadow ou Ecoute furtive\" title=\"Suivez vos \u00e9quipes en temps r\u00e9el avec le mode Shadow ou Ecoute furtive\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59584eed\" data-id=\"59584eed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5af6f4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5af6f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suivez vos \u00e9quipes en temps r\u00e9el avec le mode Shadow ou Ecoute furtive<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2945b07a elementor-widget elementor-widget-text-editor\" data-id=\"2945b07a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ecoutez les appels en cours gr\u00e2ce au mode \u201c\u00e9coute furtive\u201d. Vous pourrez \u00e9valuer les performances des agents en temps r\u00e9el, r\u00e9duire la n\u00e9cessit\u00e9 de r\u00e9\u00e9couter chaque appel, et identifier les points d&#8217;am\u00e9lioration, tout cela sans perturber l&#8217;interaction avec le client car personne n&#8217;est notifi\u00e9 que vous \u00e9coutez la conversation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f1cc432 imgabsoluteright elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7f1cc432\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-347b20e4\" data-id=\"347b20e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac9dc34 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ac9dc34\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27606d7\" data-id=\"27606d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7ee6b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"e7ee6b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-1bee8cd\" data-id=\"1bee8cd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-66f8313\" data-id=\"66f8313\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e16f4e elementor-widget elementor-widget-heading\" data-id=\"0e16f4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment utiliser le Call Whispering en \u00e9coute discr\u00e8te ou en mode chuchotement ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f8f99c elementor-widget elementor-widget-text-editor\" data-id=\"8f8f99c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Connectez-vous \u00e0 votre console B2B.<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal;\" id=\"docs-internal-guid-9da7ef35-7fff-f492-1da5-1c53e90648f8\"><br><\/b><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Acc\u00e9dez \u00e0 l\u2019onglet &#8220;Live calls&#8221; et acc\u00e9dez directement aux appels en cours.<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal;\"><br><\/b><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Consultez la liste des appels, voir les appels actifs, avec les informations organis\u00e9es par date et heure.<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal;\"><br><\/b><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Consultez les informations sur chaque appel pour comprendre rapidement qui est impliqu\u00e9 et depuis combien de temps l&#8217;appel dure.<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal;\"><br><\/b><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Interagissez avec les appels si n\u00e9cessaire, si vous \u00eates responsable de surveiller ou de g\u00e9rer certains appels, vous pouvez prendre les actions n\u00e9cessaires \u00e0 ce stade.<\/span><\/p><\/li><\/ul><p><br><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\" role=\"presentation\"><span style=\"font-size:10.5pt;font-family:Roboto,sans-serif;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Choisissez de rejoindre en mode &#8216;Whisper&#8217; pour chuchoter et donner des consignes \u00e0 l&#8217;oreille de votre collaborateur, ou bien en mode &#8216;Shadow&#8217; pour \u00e9couter l&#8217;appel en cours de mani\u00e8re furtive, sans intervenir.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-f41f30e\" data-id=\"f41f30e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1782bed elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1782bed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17f0c0b8\" data-id=\"17f0c0b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1730d6bc elementor-widget elementor-widget-heading\" data-id=\"1730d6bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plus de fonctionnalit\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94f0158 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"94f0158\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-607dc6e\" data-id=\"607dc6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e924cbd imgicoleft elementor-widget elementor-widget-image\" data-id=\"2e924cbd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/reattribuez-des-numeros-mobiles\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2024\/12\/nfonct-4.svg\" class=\"attachment-large size-large wp-image-7639\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dd7fc6 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"56dd7fc6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/reattribuez-des-numeros-mobiles\">R\u00e9attribuez des num\u00e9ros mobiles<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6774d879 elementor-widget elementor-widget-text-editor\" data-id=\"6774d879\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Un d\u00e9part ? R\u00e9-attribuez un num\u00e9ro \u00e0 un autre collaborateur en quelques clics.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-54809333\" data-id=\"54809333\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f1d05fb imgicoleft elementor-widget elementor-widget-image\" data-id=\"6f1d05fb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/conservez-votre-numero-mobile\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2024\/12\/nfonct-7.svg\" class=\"attachment-large size-large wp-image-7641\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a010156 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"2a010156\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/conservez-votre-numero-mobile\">Conservez votre num\u00e9ro mobile<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5912286e elementor-widget elementor-widget-text-editor\" data-id=\"5912286e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transf\u00e9rez vos num\u00e9ros professionnels actuels chez Onoff Business en quelques \u00e9tapes simples.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-41228140\" data-id=\"41228140\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b8a454 imgicoleft elementor-widget elementor-widget-image\" data-id=\"52b8a454\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/achetez-des-credits-d-appel\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2024\/12\/PUBLIC.svg\" class=\"attachment-large size-large wp-image-7643\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c90094f functtitlehover elementor-widget elementor-widget-heading\" data-id=\"4c90094f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/achetez-des-credits-d-appel\/\">Achetez des cr\u00e9dits d'appel<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b75d59 elementor-widget elementor-widget-text-editor\" data-id=\"50b75d59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Achetez du cr\u00e9dit et donnez de la flexibilit\u00e9 \u00e0 vos \u00e9quipes pour passer des appels internationaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63d60c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"63d60c3\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48d51c21\" data-id=\"48d51c21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30b7b00b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"30b7b00b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FONCTIONNALIT\u00c9S &gt; &#8230; &gt; INTERFACE D&#8217;ADMINISTRATION Utilisez le Call whispering Utilisez le Call Whispering avec Onoff Business et\u00a0suivez les appels de vos \u00e9quipes. Vous pourrez former vos agents en temps r\u00e9el, r\u00e9duire la n\u00e9cessit\u00e9 de r\u00e9\u00e9couter chaque appel, et identifier les points d&#8217;am\u00e9lioration, tout cela sans perturber l&#8217;int\u00e9raction avec le client ! Le Call whispering [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":7650,"parent":2509,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7630","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Utilisez le Call Whispering d&#039;Onoff Business<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce au Call Whispering d&#039;Onoff Business gagnez du temps sur le suivi des \u00e9quipes. 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