{"id":6191,"date":"2023-05-16T14:47:47","date_gmt":"2023-05-16T12:47:47","guid":{"rendered":"https:\/\/business.onoff.app\/?page_id=6191"},"modified":"2023-09-26T10:32:16","modified_gmt":"2023-09-26T08:32:16","slug":"customer-support-specialist-saas","status":"publish","type":"page","link":"https:\/\/business.onoff.app\/fr\/ressources\/carrieres\/customer-support-specialist-saas\/","title":{"rendered":"Customer Support Specialist (SaaS)\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6191\" class=\"elementor elementor-6191\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a92e1a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7a92e1a\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5715d52\" data-id=\"5715d52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7663b8b elementor-widget elementor-widget-text-editor\" data-id=\"7663b8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/ressources\">RESSOURCES<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/ressources\/carri\u00e8res\">CARRI\u00c8RES<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54e81ae elementor-widget elementor-widget-heading\" data-id=\"54e81ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Support Specialist (SaaS)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c91713 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8c91713\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-588789b\" data-id=\"588789b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-da04d61\" data-id=\"da04d61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-492ec79 elementor-widget elementor-widget-heading\" data-id=\"492ec79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qui sommes-nous ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1bde3 elementor-widget elementor-widget-text-editor\" data-id=\"8e1bde3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Nous pensons que la te\u0301le\u0301phonie d\u2019entreprise doit e\u0302tre simple et intuitive !<\/p><p>Comment faisons-nous cela ? En fournissant des solutions de communication ultramodernes, vous permettant d\u2019optimiser vos appels professionnels au quotidien.<\/p><p>Onoff Telecom est une entreprise SaaS de te\u0301le\u0301phonie professionnelle en pleine croissance, qui propose des solutions de communication aux entreprises du monde entier. Nous travaillons dur pour offrir un syste\u0300me de communication base\u0301 sur le cloud, facile a\u0300 utiliser, et connecte\u0301 a\u0300 vos outils pre\u0301fe\u0301re\u0301s.<br \/>Notre e\u0301quipe de 120 passionne\u0301s travaille partout dans le monde, au sein de nos bureaux de Paris et Tallinn. Nous offrons a\u0300 nos employe\u0301s un environnement ou\u0300 ils peuvent grandir et s&#8217;e\u0301panouir en me\u0302me temps que l&#8217;entreprise !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-14161ba\" data-id=\"14161ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ffbdb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6ffbdb4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f0a854\" data-id=\"4f0a854\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb3b37d elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"cb3b37d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7705b5e\" data-id=\"7705b5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1a7dab elementor-widget elementor-widget-heading\" data-id=\"e1a7dab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Description du poste\u200b\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbf51b elementor-widget elementor-widget-text-editor\" data-id=\"4dbf51b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">En tant que Customer Support Specialist, tu rejoindras notre e\u0301quipe Customer Support (compose\u0301e de 4 personnes), sous la direction du Customer Care Manager.<\/p><p>En e\u0301troite collaboration avec les clients &amp; nos e\u0301quipes Customer Success, Sales, Marketing, Product, Tech, ta mission sera de d\u2019offrir a\u0300 nos clients un support de qualite\u0301, leur garantissant une expe\u0301rience client exceptionnelle.<\/p><p>Pour ce faire, tu devras accompagner au quotidien nos clients en re\u0301pondant a\u0300 leurs demandes pour veiller a\u0300 leur satisfaction et assurer leur fide\u0301lisation.<\/p><p>Le Customer Support est un poste cle\u0301 au sein d\u2019Onoff Telecom !<\/p><p><strong>Les missions<\/strong><\/p><ul><li><p>Assurer le service client via nos principaux canaux de supports tels que les email, Zendesk, les re\u0301seaux sociaux, garantissant que les cas clients sont re\u0301solus dans les meilleurs de\u0301lais !<\/p><\/li><li><p>E\u0301laborer des rapports sur les indicateurs de performance cle\u0301s et analyser les tendances afin d&#8217;ame\u0301liorer l&#8217;efficacite\u0301 du support et la satisfaction des clients<\/p><\/li><li><p>Faire des recommandations concernant les besoins de l&#8217;e\u0301quipe support afin de garantir l\u2019atteinte d\u2019objectifs a\u0300 long terme<\/p><\/li><li><p>Rechercher et proposer des ame\u0301liorations pour le service et l\u2019expe\u0301rience utilisateur, de manie\u0300re a\u0300 contribuer a\u0300 l\u2019expansion d\u2019Onoff Telecom !<\/p><\/li><li><p>Travailler avec l&#8217;e\u0301quipe produit afin de de\u0301finir le priorisation des e\u0301volutions du service, en fonction des attentes et insatisfactions des clients<\/p><\/li><\/ul><p>\u00a0<\/p><div class=\"page\" title=\"Page 2\"><div class=\"section\"><div class=\"layoutArea\"><div class=\"column\"><p><strong>Infos comple\u0301mentaires :<\/strong><\/p><ul><li><p>Temps plein, CDI<\/p><\/li><li><p>Localisation: Boulogne-Billancourt<\/p><\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc67238 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"fc67238\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-82d77b9\" data-id=\"82d77b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-31af309\" data-id=\"31af309\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924ebe4 elementor-widget elementor-widget-heading\" data-id=\"924ebe4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Profil<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-458e31c elementor-widget elementor-widget-text-editor\" data-id=\"458e31c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-pm-slice=\"3 3 []\"><li><p>Tu es fluent en anglais &amp; franc\u0327ais.<\/p><\/li><li><p>Tu as de tre\u0300s bonnes capacite\u0301s re\u0301dactionnelles.<\/p><\/li><li><p>Tu justifies d\u2019une premie\u0300re expe\u0301rience solide au sein d\u2019un service support client, ide\u0301alement sur un produit<\/p><p>B2B en environnement SaaS.<\/p><\/li><li><p>Tu as un mindset positif, oriente\u0301 solutions<\/p><\/li><li><p>Tu aimes aider les autres et tu te soucies re\u0301ellement de tes clients<\/p><\/li><li><p>Tu es capable de travailler de manie\u0300re inde\u0301pendante et tu es soucieux du de\u0301tail<\/p><\/li><li><p>Tu as un fort inte\u0301re\u0302t pour les nouvelles technologies<\/p><\/li><li><p>Tu sais t\u2019adapter a\u0300 ton interlocuteur<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-1c183f9\" data-id=\"1c183f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8290417 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8290417\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2492fb8\" data-id=\"2492fb8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f1e011e\" data-id=\"f1e011e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cdfdfa elementor-widget elementor-widget-heading\" data-id=\"6cdfdfa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processus de recrutement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148eedc elementor-widget elementor-widget-text-editor\" data-id=\"148eedc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p>Entretien visio avec la RH<\/p>\n<\/li>\n<li>\n<p>Entretien visio en anglais avec notre CTO, Maksim<\/p>\n<\/li>\n<li>\n<p>Entretien avec Amir, Deputy CEO, et Benoit, Chief Product Officer<\/p>\n<\/li><li><p>Un study case \u00e0 r\u00e9aliser avec un debrief de Maxence, notre Data Analyst<\/p><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3636a2b\" data-id=\"3636a2b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7b3422 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f7b3422\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bd5325\" data-id=\"9bd5325\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d55368 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3d55368\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d8db6e\" data-id=\"6d8db6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f267b elementor-widget elementor-widget-heading\" data-id=\"76f267b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Envie de rejoindre l'aventure Onoff ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b0797 elementor-widget elementor-widget-text-editor\" data-id=\"09b0797\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour postuler clique ci-dessous et envoi nous ton CV par email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd409d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8dd409d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"mailto:recrutement@onoffapp.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Postuler<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RESSOURCES &gt; CARRI\u00c8RES Customer Support Specialist (SaaS) Qui sommes-nous ? Nous pensons que la te\u0301le\u0301phonie d\u2019entreprise doit e\u0302tre simple et intuitive ! Comment faisons-nous cela ? En fournissant des solutions de communication ultramodernes, vous permettant d\u2019optimiser vos appels professionnels au quotidien. Onoff Telecom est une entreprise SaaS de te\u0301le\u0301phonie professionnelle en pleine croissance, qui propose [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":6190,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6191","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Specialist (SaaS)\u200b | Onoff Business<\/title>\n<meta name=\"description\" content=\"En tant que Customer Support Specialist, tu rejoindras notre e\u0301quipe Customer Support (compose\u0301e de 4 personnes).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.onoff.app\/fr\/ressources\/carrieres\/customer-support-specialist-saas\/\" 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