{"id":4975,"date":"2022-10-18T14:05:10","date_gmt":"2022-10-18T13:05:10","guid":{"rendered":"https:\/\/business.onoff.app\/?page_id=4975"},"modified":"2026-09-16T20:30:40","modified_gmt":"2026-09-16T18:30:40","slug":"reporting-et-statistiques","status":"publish","type":"page","link":"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/reporting-et-statistiques\/","title":{"rendered":"Reporting et statistiques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4975\" class=\"elementor elementor-4975\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-122870e7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"122870e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-566ee348\" data-id=\"566ee348\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a5fb6 elementor-widget elementor-widget-text-editor\" data-id=\"36a5fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\">FONCTIONNALIT\u00c9S<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\">&#8230;<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/\">INTERFACE D&#8217;ADMINISTRATION<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-543b79a9 elementor-widget elementor-widget-heading\" data-id=\"543b79a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reporting et statistiques<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fdaa87f elementor-widget elementor-widget-text-editor\" data-id=\"5fdaa87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Acc\u00e9dez de fa\u00e7on simple et rapide aux donn\u00e9es de performance d&#8217;appels de vos \u00e9quipes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa070ad elementor-align-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"aa070ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/subscribe-business.onoff.app\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Essayer maintenant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bccc2c1 elementor-align-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"bccc2c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/welcome.onoffbusiness.com\/fr\/demande-de-demo\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5056eb\" data-id=\"a5056eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b9b65 elementor-widget elementor-widget-html\" data-id=\"03b9b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"text-align:center;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/10\/reporting-fr.png\" srcset=\"\/wp-content\/uploads\/2022\/10\/reporting-fr@2x.png 2x\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fcb994 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"6fcb994\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-f88c942\" data-id=\"f88c942\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-04ecc72\" data-id=\"04ecc72\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1da039e elementor-widget elementor-widget-heading\" data-id=\"1da039e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment utiliser le reporting et statistiques ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03dd2a2 elementor-widget elementor-widget-text-editor\" data-id=\"03dd2a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 <span style=\"font-weight: 400;\">Acc\u00e9dez \u00e0 l&#8217;onglet <strong>\u201cStatistiques\u201d<\/strong> dans le bandeau en haut de l&#8217;interface d&#8217;administration<\/span><\/p><p>\u2022 <span style=\"font-weight: 400;\">Choisissez les donn\u00e9es qui vous int\u00e9ressent et visualisez-le sous forme de graphiques<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-ed0a3e2\" data-id=\"ed0a3e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-833a197 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"833a197\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-ceae261\" data-id=\"ceae261\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-980c2ba\" data-id=\"980c2ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0a673e elementor-widget elementor-widget-heading\" data-id=\"a0a673e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plus de d\u00e9tails<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d246e3d elementor-widget elementor-widget-text-editor\" data-id=\"d246e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 partir de cet onglet, il est possible de trouver les \u00e9l\u00e9ments suivants :<\/p><ul><li><span style=\"font-weight: 400;\">Nombre d&#8217;appels entrants r\u00e9pondus\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Dur\u00e9e des appels entrants r\u00e9pondus<\/span><\/li><li><span style=\"font-weight: 400;\">Nombre d&#8217;appels entrants manqu\u00e9s<\/span><\/li><li><span style=\"font-weight: 400;\">Nombre d&#8217;appels sortants pass\u00e9s<\/span><\/li><li><span style=\"font-weight: 400;\">Dur\u00e9e des appels sortants pass\u00e9s<\/span><\/li><li><span style=\"font-weight: 400;\">Nombre de messages envoy\u00e9s<\/span><\/li><li><span style=\"font-weight: 400;\">Nombre de messages re\u00e7us<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Le tableau de bord comprend un ensemble de filtres pour afficher les KPI.<\/span><\/p><p><span style=\"font-weight: 400;\">La page du tableau de bord est s\u00e9par\u00e9 en 3 sections :<\/span><\/p><ul><li><span style=\"font-weight: 400;\">KPIs &#8211; Des KPIs simples sont accessibles facilement<\/span><\/li><li><span style=\"font-weight: 400;\">Graphiques &#8211; Le graphiques sont li\u00e9s aux KPI et donne un aper\u00e7u bas\u00e9 sur le temps (il est possible de filtrer en utilisant des utilisateurs, des \u00e9tiquettes, des p\u00e9riodes\u2026)<\/span><\/li><li><span style=\"font-weight: 400;\">Tableaux &#8211; Les tableaux donnent des d\u00e9tails sur les KPI s\u00e9lectionn\u00e9s au fil du temps, les utilisateurs et les \u00e9tiquettes\u2026<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-367d188\" data-id=\"367d188\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89a1603 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"89a1603\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a266b8\" data-id=\"4a266b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8030fe8 elementor-widget elementor-widget-heading\" data-id=\"8030fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plus de fonctionnalit\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c56fcc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"5c56fcc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-79b0310\" data-id=\"79b0310\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-253d2bf imgicoleft elementor-widget elementor-widget-image\" data-id=\"253d2bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/ajoutez-vos-collegues\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-3.svg\" class=\"attachment-large size-large wp-image-2556\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9889f0f functtitlehover elementor-widget elementor-widget-heading\" data-id=\"9889f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/gerez-votre-interface\">Organisez votre interface<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1adddc elementor-widget elementor-widget-text-editor\" data-id=\"e1adddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Organisez votre espace de travail selon la structure de votre entreprise \u00e0 l\u2019aide de labels et couleurs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0e6310e\" data-id=\"0e6310e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d13d90 imgicoleft elementor-widget elementor-widget-image\" data-id=\"9d13d90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/enregistrez-les-appels\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-19.svg\" class=\"attachment-large size-large wp-image-2593\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3da392 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"b3da392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/enregistrez-les-appels\/\">Enregistrez les appels<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51cf459 elementor-widget elementor-widget-text-editor\" data-id=\"51cf459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enregistrez, t\u00e9l\u00e9chargez et \u00e9coutez les appels pass\u00e9s pour pouvoir les analyser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9df246f\" data-id=\"9df246f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17ab954 imgicoleft elementor-widget elementor-widget-image\" data-id=\"17ab954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/achetez-des-credits-d-appel\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2022\/04\/PUBLIC.svg\" class=\"attachment-large size-large wp-image-4198\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08380c1 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"08380c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/achetez-des-credits-d-appel\/\">Achetez des cr\u00e9dits d'appel<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89ac5c3 elementor-widget elementor-widget-text-editor\" data-id=\"89ac5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Achetez de cr\u00e9dit et donnez de la flexibilit\u00e9 \u00e0 vos \u00e9quipes pour passer des appels internationaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7b3422 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"f7b3422\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bd5325\" data-id=\"9bd5325\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a822ca elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8a822ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d55368 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"3d55368\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d8db6e\" data-id=\"6d8db6e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f267b elementor-widget elementor-widget-heading\" data-id=\"76f267b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez comment g\u00e9rer votre interface !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b0797 elementor-widget elementor-widget-text-editor\" data-id=\"09b0797\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avec Onoff Business, organisez votre espace de travail \u00e0 l\u2019aide de labels et de couleurs. C\u2019est super simple !<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e6fde9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"70e6fde9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/business.onoff.app\/fr\/fonctionnalites\/plateforme\/interface-d-administration\/gerez-votre-interface\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FONCTIONNALIT\u00c9S &gt; &#8230; &gt; INTERFACE D&#8217;ADMINISTRATION Reporting et statistiques Acc\u00e9dez de fa\u00e7on simple et rapide aux donn\u00e9es de performance d&#8217;appels de vos \u00e9quipes. Essayer maintenant Demander une d\u00e9mo Comment utiliser le reporting et statistiques ? \u2022 Acc\u00e9dez \u00e0 l&#8217;onglet \u201cStatistiques\u201d dans le bandeau en haut de l&#8217;interface d&#8217;administration \u2022 Choisissez les donn\u00e9es qui vous int\u00e9ressent et visualisez-le sous forme de graphiques Plus de d\u00e9tails \u00c0 partir de cet onglet, il est possible de trouver les \u00e9l\u00e9ments suivants : Nombre d&#8217;appels entrants r\u00e9pondus\u00a0 Dur\u00e9e des appels entrants r\u00e9pondus Nombre d&#8217;appels entrants manqu\u00e9s Nombre d&#8217;appels sortants pass\u00e9s Dur\u00e9e des appels sortants pass\u00e9s Nombre de messages envoy\u00e9s Nombre de messages re\u00e7us Le tableau de bord comprend un ensemble de filtres pour afficher les KPI. La page du tableau de bord est s\u00e9par\u00e9 en 3 sections : KPIs &#8211; Des KPIs simples sont accessibles facilement Graphiques &#8211; Le graphiques sont li\u00e9s aux KPI et donne un aper\u00e7u bas\u00e9 sur le temps (il est possible de filtrer en utilisant des utilisateurs, des \u00e9tiquettes, des p\u00e9riodes\u2026) Tableaux &#8211; Les tableaux donnent des d\u00e9tails sur les KPI s\u00e9lectionn\u00e9s au fil du temps, les utilisateurs et les \u00e9tiquettes\u2026 Plus de fonctionnalit\u00e9s Organisez votre interface Organisez votre espace de travail selon la structure de votre entreprise \u00e0 l\u2019aide de labels et couleurs. Enregistrez les appels Enregistrez, t\u00e9l\u00e9chargez et \u00e9coutez les appels pass\u00e9s pour pouvoir les analyser. Achetez des cr\u00e9dits d&#8217;appel Achetez de cr\u00e9dit et donnez de la flexibilit\u00e9 \u00e0 vos \u00e9quipes pour passer des appels internationaux. Toutes les fonctionnalit\u00e9s D\u00e9couvrez comment g\u00e9rer votre interface ! Avec Onoff Business, organisez votre espace de travail \u00e0 l\u2019aide de labels et de couleurs. C\u2019est super simple ! En savoir plus<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2509,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"content-type":"","footnotes":""},"class_list":["post-4975","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Statistiques et reporting d&#039;appels | Onoff Business<\/title>\n<meta name=\"description\" content=\"Suivez volumes d&#039;appels, appels manqu\u00e9s et activit\u00e9 par utilisateur et par num\u00e9ro. 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