{"id":7977,"date":"2025-11-20T13:15:21","date_gmt":"2025-11-20T12:15:21","guid":{"rendered":"https:\/\/business.onoff.app\/?page_id=7977"},"modified":"2026-03-11T13:35:49","modified_gmt":"2026-03-11T12:35:49","slug":"ai-call-evaluation","status":"publish","type":"page","link":"https:\/\/business.onoff.app\/en\/ai-call-evaluation\/","title":{"rendered":"Call analysis with artificial intelligence (AI Call Evaluation)"},"content":{"rendered":"\t\t
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FEATURES > …<\/a> > ADMINISTRATION INTERFACE<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Call analysis with artificial intelligence (AI Call Evaluation)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Improve the quality of your calls with precise, automated AI-powered analysis, seamlessly integrated into Onoff Business. Your teams receive a complete evaluation for every call: transcription, scoring, detailed analysis, and recommendations to optimize commercial performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Transcription, scoring, and AI feedback to boost your sales performance<\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Get an overall score, detailed evaluation, and personalized recommendations for each call<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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AI-powered automated call analysis for enhanced performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Administrators can customize the weighting of each criterion (from 1 to 5) to adapt the analysis to their commercial reality.<\/p>

Evaluations are automatically synchronized between the B2B Console and the Web App, ensuring a simple, seamless, and centralized view of call performance across all platforms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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AI Call evaluation dashboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Centralized Quality Performance Dashboard<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gain a high-level overview of your team\u2019s evaluated call performance with a centralized dashboard that tracks evaluation trends and performance distribution. Specifically designed for the Max Plan<\/strong><\/a>, this tool allows managers to monitor evaluated call counts by type (inbound vs. outbound) and analyze overall quality ratings\u2014from “Excellent” to “Improve”\u2014to ensure consistent customer experiences.<\/span>
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Skill-Based Performance Analytics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Drill down into the specific strengths and weaknesses of your team by analyzing performance across predefined call skills, such as objection handling, rapport building, and closing. The dashboard provides a detailed view of user performance, listing overall scores and individual skill metrics to help managers identify top performers and target specific coaching opportunities. Managers can sort the table by overall score or by individual skill metrics to quickly identify performance patterns<\/span>
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Dynamic Trend Tracking and Coaching Insights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Visualize how your team\u2019s quality evolves over time with dynamic trend charts that update based on your selected date range and department filters. By regularly tracking quality patterns and performance fluctuations, managers can measure the direct impact of coaching interventions and ensure long-term improvement in communication standards.
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More features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Reassign mobile phone numbers<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Somebody leaving the company? Reassign a number to another employee in a few clicks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Keep your mobile phone number <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transfer your current business numbers to Onoff Business in a few simple steps.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Buy call credits<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Buy credit and give your teams the flexibility to call premium numbers and make international calls.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAll features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Improve the quality of your calls with precise, automated AI-powered analysis, seamlessly integrated into Onoff Business. Your teams receive a complete evaluation for every call: transcription, scoring, detailed analysis, and recommendations to optimize commercial performance.<\/p>\n","protected":false},"author":13,"featured_media":7979,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7977","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCall analysis with artificial intelligence (AI Call Evaluation) -<\/title>\n<meta name=\"description\" content=\"With AI call evaluation Get an overall score, detailed evaluation, and personalized recommendations for each call\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.onoff.app\/en\/ai-call-evaluation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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