{"id":5671,"date":"2023-03-04T11:21:31","date_gmt":"2023-03-04T10:21:31","guid":{"rendered":"https:\/\/business.onoff.app\/?page_id=5671"},"modified":"2023-03-14T10:24:22","modified_gmt":"2023-03-14T09:24:22","slug":"record-calls","status":"publish","type":"page","link":"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/","title":{"rendered":"Record Calls"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5671\" class=\"elementor elementor-5671\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-122870e7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"122870e7\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-566ee348\" data-id=\"566ee348\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a5fb6 elementor-widget elementor-widget-text-editor\" data-id=\"36a5fb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/en\/features\">FEATURES<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/en\/features\/platform\">&#8230;<\/a> &gt; <a style=\"color: #2dd08c;\" href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\">ADMINISTRATION INTERFACE<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-543b79a9 elementor-widget elementor-widget-heading\" data-id=\"543b79a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Record calls<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fdaa87f elementor-widget elementor-widget-text-editor\" data-id=\"5fdaa87f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Record, download and listen to past calls for analysis. Useful for keeping track of important discussions and improving business performance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5056eb\" data-id=\"a5056eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b9b65 elementor-widget elementor-widget-html\" data-id=\"03b9b65\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"text-align:center;\"><img decoding=\"async\" style=\"display:initial\" src=\"\/wp-content\/uploads\/2023\/03\/record-calls.png\" srcset=\"\/wp-content\/uploads\/2023\/03\/record-calls@2x.png 2x\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fcb994 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6fcb994\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-f88c942\" data-id=\"f88c942\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-04ecc72\" data-id=\"04ecc72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1da039e elementor-widget elementor-widget-heading\" data-id=\"1da039e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to record calls with Onoff Business?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4eb47 elementor-widget elementor-widget-text-editor\" data-id=\"9c4eb47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to the &#8220;<\/span><b>Call recording<\/b><span style=\"font-weight: 400;\">&#8221; section in the banner at the top of the interface;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Activate call recording by clicking on &#8220;<\/span><b>Activate call recordings<\/b><span style=\"font-weight: 400;\">&#8221; and then click on &#8220;I understand&#8221;;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make your call from the desired number via the web application<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When the call is finished, find it in the &#8220;Call recording&#8221; section of the interface;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Listen to the recorded call from the list of recorded calls by clicking on &#8220;<\/span><b>Play<\/b><span style=\"font-weight: 400;\">&#8220;;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You have the option to download or delete a recorded call;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To deactivate the call recording, scroll down to the bottom of the same page, in the &#8220;Stop recording calls&#8221; box click on &#8220;Deactivate&#8221; then tick the boxes present and click on &#8220;<\/span><b>Deactivate<\/b><span style=\"font-weight: 400;\">&#8220;.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-ed0a3e2\" data-id=\"ed0a3e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89a1603 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"89a1603\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a266b8\" data-id=\"4a266b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8030fe8 elementor-widget elementor-widget-heading\" data-id=\"8030fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c56fcc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5c56fcc\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-79b0310\" data-id=\"79b0310\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ba51b8 imgicoleft elementor-widget elementor-widget-image\" data-id=\"2ba51b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/reporting-and-statistics\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-18.svg\" class=\"attachment-large size-large wp-image-2591\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9889f0f functtitlehover elementor-widget elementor-widget-heading\" data-id=\"9889f0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/reporting-and-statistics\/\">Reporting and statistics<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1adddc elementor-widget elementor-widget-text-editor\" data-id=\"e1adddc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Access your teams\u2019 call performance data quickly and easily.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0e6310e\" data-id=\"0e6310e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cd61d7 imgicoleft elementor-widget elementor-widget-image\" data-id=\"9cd61d7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/assign-mobile-phone-numbers\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-2.svg\" class=\"attachment-large size-large wp-image-2554\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3da392 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"b3da392\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/assign-mobile-phone-numbers\/\">Assign mobile phone numbers<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51cf459 elementor-widget elementor-widget-text-editor\" data-id=\"51cf459\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Assign business mobile phone numbers to your employees in a matter of clicks. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9df246f\" data-id=\"9df246f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-983818a imgicoleft elementor-widget elementor-widget-image\" data-id=\"983818a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/assign-landline-numbers\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-12.svg\" class=\"attachment-large size-large wp-image-2579\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08380c1 functtitlehover elementor-widget elementor-widget-heading\" data-id=\"08380c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/assign-landline-numbers\">Assign landline numbers<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89ac5c3 elementor-widget elementor-widget-text-editor\" data-id=\"89ac5c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Assign landline telephone numbers to your employees in a few clicks.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7b3422 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f7b3422\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;curve&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n    <path class=\"elementor-shape-fill\" d=\"M1000,4.3V0H0v4.3C0.9,23.1,126.7,99.2,500,100S1000,22.7,1000,4.3z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bd5325\" data-id=\"9bd5325\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a822ca elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8a822ca\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All features<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d55368 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3d55368\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d8db6e\" data-id=\"6d8db6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f267b elementor-widget elementor-widget-heading\" data-id=\"76f267b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover how to use reporting and statistics!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b0797 elementor-widget elementor-widget-text-editor\" data-id=\"09b0797\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With Onoff Business, access your team&#8217;s call statistics quickly and easily. It&#8217;s super simple!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e6fde9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"70e6fde9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/reporting-and-statistics\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85f7630 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"85f7630\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-baa6ca9\" data-id=\"baa6ca9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfcc1ea elementor-widget elementor-widget-heading\" data-id=\"cfcc1ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have a question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b62d2c4 elementor-widget elementor-widget-html\" data-id=\"b62d2c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.accordion {\n  margin: 0 auto 50px;\n  border-top: 1px solid #D8D8D880;\n  font-family: \"Work Sans\", Sans-serif !important;\n  padding:0 !important;\n}\n.accordion li {\n  border-bottom: 1px solid #D8D8D880;\n  position: relative;\n  list-style: none !important;\n}\n.accordion li p {\n  display: none;\n  padding: 0px 25px 10px 0px;\n  color: #657080;\n}\n.accordion li > a {\n  color: #273348;\n  width: 100%;\n  display: block;\n  cursor: pointer;\n  font-weight: 500;\n  line-height: 2;\n  font-size: 18px;\n  padding:18px 50px 18px 0px;\n  user-select: none;\n}\n.accordion a:after {\n  width: 10px;\n  height: 10px;\n  border-right: 2px solid #273348;\n  border-bottom: 2px solid #273348;\n  position: absolute;\n  right: 10px;\n  content: \" \";\n  top: 25px;\n  transform: rotate(45deg);\n  -webkit-transition: all 0.2s ease-in-out;\n  -moz-transition: all 0.2s ease-in-out;\n  transition: all 0.2s ease-in-out;\n}\n.accordion p {\n  font-size: 16px;\n  line-height: 1.5;\n  padding: 10px;\n}\n\na.active:after {\n  transform: rotate(225deg);\n  -webkit-transition: all 0.2s ease-in-out;\n  -moz-transition: all 0.2s ease-in-out;\n  transition: all 0.2s ease-in-out;\n}\n\n.interlink:after {\n  display:none !important;\n}\n\n<\/style>\n\n<ul class=\"accordion\">\n\t<li>\n\t\t<a>Is it legal to record calls with Onoff Business? \n<\/a>\n\t\t<p>Laws on call recording vary from country to country and from jurisdiction to jurisdiction. It is important to check the regulations in force in your region before using Onoff Business to record calls.\n\t<\/li>\n\t<li>\n\t\t<a>Can I record calls without informing my caller? <\/a>\n\t\t<p>In many countries, it is legal to record calls without informing the other party. However, this may vary depending on the regulations in force in your region. \n <\/p>\n\t<\/li>\n\t<li>\n\t\t<a>Where can I find my calls on Onoff Business? \n<\/a>\n\t\t<p>Recorded calls are saved on your device. You can find them by accessing the \"Recordings\" folder on the Onoff Business platform.\n<\/p>\n\t<\/li>\n\t<li>\n\t\t<a>Can I share my call recordings with other people? \n<\/a>\n\t\t<p>Call recordings are saved on your device, so you can share them with other people if you wish. However, it is important to respect the privacy of the people involved in the call and to comply with applicable laws and regulations.\n<\/p>\n\t<\/li>\n\t<li>\n\t\t<a>How long are my calls stored on Onoff Business? <\/a>\n\t\t<p>Recorded calls are stored on your device, so there is no predefined time limit. However, it is recommended to delete regularly to free up space on your device.<\/p>\n\t<\/li>\n\t<li>\n\t\t<a>What are the advantages of call recording with Onoff Business?<\/a>\n\t\t<p>Call recording with Onoff Business can offer several advantages to companies, including:<br><br>\n1- <b>Improve customer service quality:<\/b> Recorded calls can be used to assess customer service quality by listening to interactions between customers and agents. This will allow companies to easily identify areas for improvement and provide training to agents.<br>\n2- <b>Evidence in case of disputes:<\/b> When there is a dispute or litigation, call recordings can be used as evidence. They can help resolve misunderstandings and establish facts. Recorded calls can also be used to protect the company from unwarranted claims.<br>\n3- <b>Employee training:<\/b> The call recording feature can be used to provide additional training to employees. Agents can listen to recorded calls to understand the mistakes they made and learn new techniques to improve their performance.<br>\n4- <b>Recurring Problem Analysis:<\/b> This feature can be used to analyze recurring issues in customer interactions. Companies can use this information to improve internal processes and policies.<br>\n5- <b>Regulatory compliance:<\/b> In some industries, call recording may be required to comply with compliance and safety regulations.<br><br>\nIt is important to note that this call recording service must be used in an ethical and legal manner. Companies must inform customers that they are recording calls and obtain their consent. Recorded calls must also be stored securely and protected from unauthorized access.\n<\/p>\n\t<\/li>\n\n<\/ul>\n\n<script>\n\n(function($) {\n    $('.accordion > li:eq(0) a').addClass('active').next().slideDown();\n\n    $('.accordion a').click(function(j) {\n        var dropDown = $(this).closest('li').find('p');\n\n        $(this).closest('.accordion').find('p').not(dropDown).slideUp();\n\n        if ($(this).hasClass('active')) {\n            $(this).removeClass('active');\n        } else {\n            $(this).closest('.accordion').find('a.active').removeClass('active');\n            $(this).addClass('active');\n        }\n\n        dropDown.stop(false, true).slideToggle();\n\n        j.preventDefault();\n    });\n})(jQuery);\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FEATURES &gt; &#8230; &gt; ADMINISTRATION INTERFACE Record calls Record, download and listen to past calls for analysis. Useful for keeping track of important discussions and improving business performance. How to record calls with Onoff Business? Go to the &#8220;Call recording&#8221; section in the banner at the top of the interface; Activate call recording by clicking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3707,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-5671","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Record Calls With Onoff Business<\/title>\n<meta name=\"description\" content=\"Easily record your company&#039;s phone calls and store them for later analysis and management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Record Calls With Onoff Business\" \/>\n<meta property=\"og:description\" content=\"Easily record your company&#039;s phone calls and store them for later analysis and management.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-14T09:24:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-18.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/\",\"url\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/\",\"name\":\"Record Calls With Onoff Business\",\"isPartOf\":{\"@id\":\"https:\/\/business.onoff.app\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-18.svg\",\"datePublished\":\"2023-03-04T10:21:31+00:00\",\"dateModified\":\"2023-03-14T09:24:22+00:00\",\"description\":\"Easily record your company's phone calls and store them for later analysis and management.\",\"breadcrumb\":{\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/#primaryimage\",\"url\":\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-18.svg\",\"contentUrl\":\"https:\/\/business.onoff.app\/wp-content\/uploads\/2021\/10\/nfonct-18.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/business.onoff.app\/en\/features\/platform\/administration-interface\/record-calls\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/business.onoff.app\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Features\",\"item\":\"https:\/\/business.onoff.app\/en\/features\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Platform\",\"item\":\"https:\/\/business.onoff.app\/en\/features\/platform\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Administration interface &#8211; 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